FAQs

Frequently Asked Questions

How fresh is your coffee?

We roast in small batches and ship quickly, so your coffee arrives within 2-6 days of roasting—right at peak flavor..

Where do you source your beans?

We partner with a trusted roaster who sources organically grown beans from farms around the world. We prioritize quality, sustainability, and transparency in every relationship.

Do you use any additives or flavorings?

Nope. No flavor oils, no syrups, no hidden ingredients. Just pure, straightforward coffee that tastes like coffee.

How should I store my coffee?

Keep it in an airtight container at room temperature, away from light and heat. Skip the fridge or freezer—they can introduce moisture and affect flavor.

Can you grind the coffee for me?

We sell both whole bean and ground coffee so you can brew it exactly the way you prefer.

What's your return policy?

If you're not happy with your coffee, reach out within 30 days and we'll make it right. Check our Return Policy for full details.

Do you offer subscriptions?

Yes! We do offer subscriptions. You can adjust your delivery frequency, skip a shipment, or cancel anytime—no hassle, no long‑term commitment.

How do I brew the best cup?

Start with fresh beans, use the right grind size for your method, and stick to a 1:16 coffee-to-water ratio. Check out our Brew Rituals page for a full guide.

Do you ship internationally?

Currently we ship within the United States. International shipping is coming soon—stay tuned!

How can I contact you?

We'd love to hear from you. Email us anytime at hello@waystoneandwillow.com or use our Contact page.